Customer-care services
Specialist support inside customer properties.
From carpet staining and flooring marks to leaks and water damage, Epic Clean can attend customer properties, assess the issue and carry out suitable specialist work where possible.
Professional customer-care support
The way a customer-care issue is handled matters.
When a homeowner reports an issue after moving into a new property, the contractor attending their home becomes part of their overall experience with the housebuilder.
Epic Clean has experience attending occupied properties, communicating directly with homeowners and carrying out specialist remedial work carefully and professionally.
Appointments, communication, property protection and the standard of work all matter when dealing directly with a homeowner on behalf of a customer-care team.
01
Attend the Property
We attend occupied or newly completed homes following instruction from the customer-care team.
02
Assess & Treat
We assess the reported issue and carry out suitable specialist cleaning or remedial treatment where possible.
03
Clear Outcome Advice
Where further action is required, we can provide clear feedback on what was found, what was completed and what may need to happen next.
What we can help with
Customer-care services for reported property issues.
Our specialist cleaning and restoration experience allows us to support customer-care teams with a range of carpet, upholstery, staining, flooring and water-related issues.
How it works
A straightforward process for your customer-care team.
We aim to make each instruction simple for both the housebuilder and homeowner, from receiving the initial job details through to attendance and feedback.
Why Epic Clean
Why housebuilders use Epic Clean for customer-care work.
Decades of specialist cleaning experience combined with customer-care and property-related work makes us well suited to issues requiring practical assessment and professional homeowner communication.
01
Customer-Care Experience
Experience attending occupied homes and carrying out specialist work in customer-care and property-related situations.
02
35+ Years’ Experience
More than three decades of hands-on professional cleaning, stain treatment and restoration experience.
03
Professional Communication
Experienced in arranging visits and communicating professionally with homeowners throughout customer-care work.
04
Reliable Regional Support
Fully insured and based in St Helens, with customer-care coverage across Manchester, Liverpool, Warrington, Wigan and the wider North West.
North West coverage
Customer-care support across the North West.
Epic Clean is based in St Helens and can attend suitable housebuilder customer-care work throughout Merseyside, Greater Manchester, Cheshire and surrounding North West areas.
01
St Helens & Merseyside
St Helens, Liverpool, Prescot, Rainhill, Widnes and surrounding developments across Merseyside.
02
Warrington & Cheshire
Warrington, Newton-le-Willows and suitable customer-care work throughout Cheshire.
03
Manchester & Wigan
Coverage for suitable customer-care instructions throughout Manchester, Wigan and surrounding areas.
04
Wider North West
For suitable customer-care requirements we can travel further across the North West. Send us the development and customer postcode and we can confirm coverage.
Customer Care FAQs
Questions about our customer-care services.
Common questions from housebuilders and customer-care teams before arranging support with Epic Clean.
Do you work directly with homeowners?
Yes. We have experience attending occupied properties and communicating directly with homeowners on behalf of housebuilder customer-care teams.
What types of customer-care issues can you help with?
We can assist with carpet and upholstery cleaning, stain and mark removal, suitable LVT and Amtico issues, water-related damage, drying support and condition assessments.
Can you assess whether something can be restored?
Yes. Where appropriate, we can assess the affected area and advise whether specialist cleaning or treatment appears suitable or whether further action may be required.
Do you carry out one-off customer-care jobs?
Yes. We can attend individual customer-care instructions as well as discuss ongoing support where a housebuilder has recurring requirements.
Are you fully insured?
Yes. Epic Clean is fully insured for the work we undertake.
Can we send photographs and job sheets before the visit?
Yes. Photographs, job details, development information and instructions can be sent before attendance so we understand the reported issue and requirements.
What areas do you cover?
We are based in St Helens and cover suitable customer-care work across the wider North West including Liverpool, Warrington, Wigan, Widnes, Manchester, Cheshire and Merseyside.
Customer Reviews
Trusted by customers across St Helens and the North West.
Real Google feedback from customers who have chosen Epic Clean for carpet, upholstery, specialist cleaning and property-related work.
Live feedback from real Epic Clean customers.